Found through local facebook group as I am keen to use local services and so glad I did. Decided to get the boiler services as after 2.5 years in the property it had only had a repair and I had no records beyond that. Ross came out and checked the boiler and while it was 100% safe he recognised there was a problem with the way the circuit board was set up. As it was the weekend he was unable to fix it immediately (needed information from the boiler people) but he was back in less than a week and it's now running as it should be. We are planning some upgrades to the house in the next 9 months so will be getting Ross involved with the heating/fire side of things. Very professional, explained what he was up to and where problems were, plus arranging appointments via Ashley was really straightforward and contact was super quick. Many thanks!